1. Acceptance of Terms
By using the services of RSS Courier Service, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services Description
RSS Courier Service provides domestic and international shipping, parcel delivery, and logistics solutions. Our services include:
- Domestic Express Delivery across Nepal
- International Express Shipping with customs clearance
- E-commerce logistics and order fulfillment
- Real-time shipment tracking
3. Liability and Limitations
RSS Courier Service is not responsible for:
- Damage to items caused by improper packaging
- Loss or damage due to acts of God, natural disasters, or war
- Delays caused by customs clearance, weather, or unforeseen circumstances
- Third-party actions or events beyond our control
Our liability is limited to the declared value of the shipment or the service charges paid, whichever is lower.
4. Packaging and Item Restrictions
Customers are responsible for properly packaging their items. We are not liable for damage to poorly packaged goods. The following items are strictly prohibited:
- Hazardous materials, explosives, or flammable items
- Weapons, ammunition, or illegal items
- Controlled substances or narcotics
- Perishable items without proper packaging
- Items violating customs regulations
5. Customs and International Shipping
For international shipments, customers are responsible for:
- Providing accurate and complete customs documentation
- Declaring the correct value of items
- Understanding and complying with destination country laws
- Paying any applicable duties and taxes
6. Payment Terms
Payment for services must be made according to our posted rates and payment methods. We accept cash, bank transfers, and online payment methods. Delivery may be withheld if payment is not received.
7. Shipping and Delivery Timeline
Estimated delivery dates are provided for reference only and are not guaranteed. RSS Courier Service is not responsible for delays caused by circumstances beyond our control. Shipments will be delivered to the address provided by the customer.
8. Customer Responsibility
Customers must:
- Provide accurate and complete sender and recipient information
- Ensure items are legally permitted to be shipped
- Declare the correct contents and value
- Use our services for lawful purposes only
9. Dispute Resolution
Any disputes regarding services must be reported within 7 days of delivery. Claims for lost or damaged items must include proof of value and photographic evidence where applicable.
10. Changes to Terms
RSS Courier Service reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and become effective immediately.
11. Governing Law
These Terms and Conditions are governed by the laws of Nepal. Both parties agree to submit to the jurisdiction of the courts in Nepal.
12. Contact Information
For questions regarding these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +9779811971630
Address: Butwal, Kalikanagar Jansewa Path, Nepal
Last Updated: December 13, 2025