1. Introduction
RSS Courier Service ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information You Provide:
- Name, email address, and phone number
- Shipping addresses (sender and recipient)
- Payment information (credit card, bank details)
- Business information for commercial customers
- Communication preferences and feedback
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referral source and navigation patterns
- Cookies and similar tracking technologies
3. Use of Information
We use the information we collect for the following purposes:
- Processing and delivering your shipments
- Providing customer support and responding to inquiries
- Sending shipment notifications and tracking updates
- Processing payments and preventing fraud
- Improving our website and services
- Sending promotional emails (with your consent)
- Complying with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that assist us in delivering services (payment processors, shipping partners)
- Legal Requirements: Government agencies and law enforcement when required by law
- Business Partners: Selected partners for improving services (with your consent)
- International Customs: Necessary customs information for international shipments
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Analyze website usage
- Improve site functionality
- Deliver targeted content
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Export your information in a portable format
To exercise these rights, please contact us using the information provided below.
8. Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of information and the purpose for which we collected it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information and terminate the child's account.
11. International Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same data protection laws. By using our services, you consent to the transfer of your information internationally.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. The updated version will be posted on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +9779811971630
Address: Butwal, Kalikanagar Jansewa Path, Nepal
14. Data Protection Officer
For privacy-related inquiries and to exercise your data rights, you can contact our Data Protection Officer at [email protected].
Last Updated: December 13, 2025